Refunds & Cancellations

Return & Refund Policy

Thanks for shopping at Montadesso!
If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have ​30calendar days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

We will issue refunds on items damaged in transit, and ONLY if we are unable to replace that item. We will require a photo of the damaged item. We will not issue refunds for items confiscated by your local Customs.

If customs should confiscate or return a package to us. The BUYER is responsible for all shipping charges to and from us. Montadesso is not responsible for confiscated goods or undelivered goods.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If it is not possible to ship the item back to our facility you may be entitled to a refund of up to 50% of the amount payed for that item.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us.